Frequently Asked Questions


Where can I get the RMR forms from?

You can get the form via the SPNB website, or any SPNB branch office.

What should I do if I have forgotten my password?

Please contact SPNB at 03-7849200 (Rumah Mesra Rakyat Department).

How long is the period for approval and construction?

According to the procedure, initial feedback will be given within three (3) months. However, approvals are awarded depending on the yearly allocated budget. In terms of construction, the estimated time is around (18) months from the empty lot handover / agreement date, and is subject to terms & conditions.

Can I build a house on a lot left by a deceased person?

No. All land owners / landlords must be living, and must all be agreeable, without any issues regarding the registration of lease / mortgage.

Can I apply for this, if the land is owned by multiple people?

Yes, as long as all the owners (still alive) are agreeable and provides permission.

Why is my application rejected?

An application could be rejected based on one or more of these issues:
1. Income per household exceeds the qualifying limit
2. Already own a liveable house
3. Proposed location is not suitable
4. Problems/roadblocks regarding title grant

Who is responsible on site preparation, and water / electricity connections?

The applicant is responsible in preparing the site and connection of water and electricity.
SPNB will only build the house.

Can the house be renovated?

Yes. SPNB will build the house according to the approved specifications, and any renovation that does not affect the structure of the house can be submitted to SPNB for consideration. Responsibility of renovations carried out without SPNB’s knowledge will fall on the applicant.

How do I make my monthly payments?

Applicants will need to open an account, and make payments through any BSN, Post Office, JOMPAY, BSN agents and BSN’s CDM machines. Payments can also be made at any SPNB branches.

What happens if the applicant passes away? Who will bear the monthly payments?

If the deceased was already insured, then the loan will be fully covered by the insurance company. However, if they have no coverage, then the second named person / next of kin will have to take over the monthly payments.


What is the concept of Kediaman SPNB?

Providing an inspiring living environment to its residents by preparing amenities, good surrounding habitat and a harmonious way of living.

What are the criterias to apply for the Kediaman SPNB?

Kediaman SPNB is open to those who are qualified for a bank loan.

How do I apply for Kediaman SPNB?

Please contact any of our sales offices / branches directly.

What’s the mortgage status for Kediaman SPNB? Is it freehold or leasehold?

The mortgage status depends on the land ownership (“owner”) term of each individual SPNB development.

What are the documents needed in order to apply for Kediaman SPNB?

Applicants need to prepare these items:
1. A copy of identity card
2. Latest 3 month’s payslip
3. Latest income Tax Return form (Form J) or EA form
4. Latest KWSP statement
5. Proof of employment letter from your employer

For self-employed applicants:
1. Bank statement for the last 3 months
2. Business Registeration Number (SSM)
3. Relevant suporting material (if any)

For any inquiries or further information, please contact:

Telephone : +603-7849 2000

Operating hours:
Monday to Friday (8.30 am – 5.30 pm)

Level 1, Blok C, Dataran PHB Saujana Resort, Seksyen U2,
40150 Shah Alam, Selangor Darul Ehsan.


Website :

Facebook: SPNB
Instagram : spnb_official
Twitter: spnb_official
Youtube: spnb_official
Syarikat Perumahan Negara Berhad
Level 1, Block C, Dataran PHB, Saujana Resort,
Seksyen U2, 40150 Shah Alam,
Selangor Darul Ehsan.

Under the purview of
Ministry of Local Government Development of Malaysia

Complaints and feedback

Follow our social media
Anti-Bribery Management System
©2023 Syarikat Perumahan Negara Berhad.   All Rights Reserved